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Accesibilidad universal de servicios en línea universitarios. Diseño y validación de un instrumento de evaluación. El caso de la UNED - The case of UNED

  • Academic journal

Details

Publication date
1 July 2024
Authors
Víctor A. Lorenzo Pérez | Tiberio Feliz Murias | M. Carmen García Llamas
Country
Spain
Language
  • Spanish
Year
  • 2024

Description

Editorial information: Revista de Educación Inclusiva. Vol 17. Nº 1 ISSN. 1989-4643.

The article describes the complete design, validation and reliability testing of a questionnaire intended to measure the universal accessibility of the on-line services provided by Spain’s National Distance-Education University (UNED). 

Following a thorough review of the literature and of the regulatory framework (WCAG 2.1, UNE-EN 301 549, Royal Decree 1112/2018), an initial pool of items was created covering user experience, technical barriers and usability. 

A multidisciplinary panel of experts assessed the relevance of each item (mean > 4/5). A pilot study involving 202 students produced Cronbach’s alpha = 0.987 and a content-validity ratio above 0.75. 

The results confirm the robustness of the tool, which can be adapted to other educational settings to monitor legal compliance and to improve the quality of digital university services.

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  • 18 JUNE 2025
Accesibilidad universal de servicios en línea universitarios. Diseño y validación de un instrumento de evaluación. El caso de la UNED