Atendimento de Pessoas com Deficiência Auditiva - Care for people with hearing impairment

Portugal has a national law on priority for disabled people, among others, at queues. This guide details the best practices based on the law to welcome deaf people at places with customer service. By detailing the availability of sign language interpreters, information systems and other aspects of customer services, this guide is a practical approach made available to those who want to improve their services and have more customers. 

The guide is very simple and oriented to the practical aspects of welcoming customers.

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