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AccessibleEU
  • Study

Selvitys tuotteiden ja palveluiden saavutettavuus- ja esteettömyysvaatimusten vaikutuksista - Impact of accessibility requirements for products and services

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Description

The aim of this study was to examine the impact of the accessibility and accessibility requirements for products and services regulated by the European Accessibility Act (EAA) on domestic businesses and supervisory authorities.

A large number of companies are still unclear about the requirements of the European Accessibility Act and the compliance of their own products and find it challenging to assess the current situation in relation to the requirements.

There are large differences between sectors in their knowledge of the requirements of the EAA and the standards that specify them. The sectors most familiar with the requirements of the European Accessibility Act are those that are already covered by the Directive 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies or that are subject to some other regulation promoting accessibility.

The maximum cost for e-commerce operators to update their systems would be around €79 million. The one-stop shop principle in the organisation of supervision is considered important and the consolidation of the supervision of products and services into a single supervisory authority from the beginning of 2025 is considered to be a successful solution.

Consumers need information about their rights, procedures and contact channels in situations where accessibility and accessibility obligations are not met. Business, disability organisations and industry associations call for explicit and active communication and guidance from the authorities on the requirements, interpretation and enforcement of the European Accessibility Act.

Disclaimer:
Accessible EU is not responsible for the accessibility of content provided by third parties. 
If the acquisition or download of the referenced publications involves any cost, Accessible EU is not responsible for it and does not obtain any type of benefit from the associated sale.

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  • 21 MAY 2025
Selvitys tuotteiden ja palveluiden saavutettavuus- ja esteettömyysvaatimusten vaikutuksista