AccessibleEU Latvia - Accessibility of goods and services. Regulatory framework, practice and solutions (25-AW-LV-01)

1. 22 May 2025, 11:30 - 17:00 (EEST)

   Preliminary agenda (invited speakers)

   • 11.30 - 12.00: Registration / Welcoming coffee
   • 12.00 - 12.05: Opening of the conference – Mr. I.Balodis, Chairman of the Board of the Association of Disabled People and their Friends ‘APEIRONS’
   • 12.05 - 12.10: Address from the Ministry of Welfare – minister of welfare or Deputy State Secretary Mrs. E.Celmina
   • 12.10 - 12.15: Address from AccessibleEU national expert Mrs. D.Podzina
   • 12.15 -12.45: The Law on Accessibility of Goods and Services, its requirements, deadlines, responsible institutions. Questions/Answers – Mrs.D.Kampenusa, Senior Expert, Department of Social Services and Disability Policy, Ministry of Welfare
   • 12.45 - 13.00: The perspective of people with disabilities (three mini-stories/photos/videos about an ATM (withdrawing money), purchasing a bus ticket, searching for information in electronic media – for example, filing a complaint) – Mrs.L.Ķikute, NGO ’TEODORS’ board 
     member, Mr. V.Lapa, NGO ‘Apeirons’ employee, Mrs I.Leimane-Veldmeijere, Director of the Resource Center for People with Mental Disorders ‘Zelda’
   • 13.00 -13.15: The place and role of the Consumer Rights Protection Center in the implementation of the Law on Accessibility of Goods and Services – Mrs. L.Rinkule Director of the Goods and Services Monitoring Department or Mr. D.Platacs, Director of the Digital Services Coordination and Analytics Department
   • 13.15 - 13.30: Accessibility in the vision of telecommunications companies – Mr.A.Melnūdris Chairman of the Board of LIKTA or member from the company BITE
   • 13.30 - 13.45: Accessibility to banking services. Guidelines. Involvement of persons with disabilities. Or Requirements for e-commerce services – Mr.  E.Pastars, COBALT Legal sworn attorney
   • 13.45 - 14.00: Accessibility of services in Latvia. The vision of the Ombudsman's Office – Mrs. A.Ilvesa, Head of the Anti-Discrimination Division of the Ombudsman
   • 14.00 - 14.30: Coffee/Tea break
   • 14.30 - 14.45: Accessibility in the transport sector in the context of the Law on Accessibility of Goods and Services. Road Transport Administration as the competent authority – Road Transport Administration representative
   • 14.45 – 15.00: Accessibility in air transport – Civil Aviation Agency representative or Riga Airport representative
   • 15.00 - 15.15: Accessibility and AI capabilities – Mr. Kaspars Kaulins, ltd TILDE or representative from ltd BITE
   • 15.15-15.30: The importance of the Law on Accessibility of Goods and Services in information accessibility for persons with disabilities. National Electronic Mass Media Council as a competent institution – Mrs. I.Kalderauska, Deputy Chairperson of the National Electronic Media Council
   • 15.30 – 15.45: Accessibility to the single emergency call number ‘112’ – Mr. U.Ķevers, Head of the Civil Protection Department of the State Fire and Rescue Service
   • 15.45 – 16.00: Summary (notes about what was heard at the event) – Representative of the Association of Disabled People and Their Friends ‘APEIRONS’
   • 16.00 – 16.55: Free-form discussions. Exchange of opinions. Questions, answers. (only at the event venue)
   • 16.55 – 17.00: Closing 

Practical information