- Country
- Luxembourg
- Scope of application
- Public administration
- Type of organisation
- Public administration
- Organisation responsible
- CTIE (Centre des technologies de l'information de l'État)
MyGuichet.lu, Luxembourg's secure digital platform for interacting with public administrations, is committed to digital accessibility. However, both its website and mobile application currently have partial compliance with accessibility standards.
The MyGuichet.lu website adheres partially to the European EN 301 549 standard and the French RGAA v4 accessibility guidelines. The website is generally navigable, and the government is actively working on improvements.
The MyGuichet.lu mobile app, available on iOS and Android, is also partially compliant with the European EN 301 549 standard and the RAAM v1 mobile accessibility guidelines.
Users encountering accessibility barriers can report them. The CTIE (Centre des technologies de l'information de l'État) aims to respond within one month and will provide information in an accessible format upon request.
While MyGuichet.lu demonstrates a commitment to accessibility, ongoing efforts are needed to ensure full compliance with accessibility standards. Users with specific accessibility needs are encouraged to report issues to facilitate continuous improvement.
Disclaimer:
Accessible EU is not responsible for the accessibility of content provided by third parties.