- Country
- Greece
- Scope of application
- Transport
- Type of organisation
- Company
- Organisation responsible
- Athens International Airport
On October 18, 2014, Athens International Airport “Eleftherios Venizelos” announced the launch of a new service, powered by Skymakers' EVENLY platform, designed to facilitate communication between deaf and hard of hearing persons and the airport's customer service representatives.
Through video conferencing, travellers can schedule an appointment from home to communicate with a sign language interpreter and an airport customer service representative or communicate instantly and in real time with an airport customer service representative, with the assistance of a remote interpreter, from designated locations within the airport.
The service is available Monday to Friday, from 09:00 to 17:00, at the Assistance Services Coordination Office for Persons with Disabilities and/or Reduced Mobility, as well as at the central Information Desks in Departures and Arrivals.
Athens International Airport aims to expand this service to additional locations, further enhancing travellers’ experiences. With this initiative, the airport has become even more accessible to deaf and hard-of-hearing persons.
New service for deaf and hard of hearing travellers at Athens Airport (Linkedin).
New Service for deaf and hard of hearing travellers at Athens Airport (YouTube video).
Disclaimer:
Accessible EU is not responsible for the accessibility of content provided by third parties.