- Country
- Malta
- Scope of application
- Products and services
- Type of organisation
- Other
- Organisation responsible
- APS Bank in partnership with Prisms (Malta) and the Commission for the Rights of Persons with Disability (CRPD)
APS Bank has introduced autism-friendly branch hours from Monday to Friday, between 13:00 and 14:00. During these hours, several adjustments are made in branches to create a more accommodating environment for people with autism.
These include using fewer bright lights in reception and meeting rooms, replacing video content on digital screens with still images, and providing sensory packs, on request.
Additionally, a number of staff members have received specialised training to support customers with autism. These ‘Autism Ambassadors’ wear an autism- friendly pin badge to make themselves easily identifiable to customers.
More about autism friendly bank services.
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