Accessibility of Financial Services Guidelines - Finanšu Pakalpojumu Piekļūstamība Vadlīnijas

These guidelines were approved by the council of the Finance Latvia Association, decision of 13 April 2023 No.3-2/4. In order to facilitate best practices of service accessibility and inclusive design, these guidelines were developed in consultation with state authorities, nongovernmental organizations and third-party service providers for e.g. user authentication, payment authorization services and also linguists and designers. 

These guidelines represent the commitment of the members of the Finance Latvia Association to provide inclusive and accessible banking services to all. The members of the Finance Latvia Association who represent the majority of the banking sector have committed to guarantee accessibility of retail banking to everyone, including persons with disabilities. It is anticipated that in ensuring accessibility of banking services and in developing the surrounding infrastructure, such actions will indirectly also cover services that are out of the scope of retail banking. 

The introduction of this approach depends on the specifics of the particular bank. These guidelines do not apply to those members or associate members of the Finance Latvia Association who are not subjects of the Directive or whose operating specifics are significantly different. If any of these members or associated members is subject to the Directive, it undertakes to respect these guidelines in the respective part (e.g. apply the requirements attributable to contracts or websites without introducing the requirements for ATMs, if there is none). 

If the bank’ s communication channels or other resources are shared with other companies belonging to the same group equally vis-a-vis the consumers, the members and associate members of the Finance Latvia Association should implement these guidelines with regard to all shared channels and resources even in case the Directive does not oblige them to do so. 

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Accessibility of Financial Services Guidelines in English and in Latvian