A Universal Design Approach for an Integrated and Inclusive Customer Transport System

It is notable that transport legislation enacted at EU level is quite wide ranging and covers not only transport nodes (i.e.: transport fleets themselves) but also encompasses the built and the digital environments (for example journey planning, payment, mobile apps, as well as staff training).

This is where a systems approach is useful to consider in rolling out legislation, standards, monitoring, codes of practice, education, training etc. in delivering universally designed public transport. A systems approach  is needed to consider all the stages of the transport lifecycle, as outlined above but also at the practical level in areas of planning, design, construction, operation, maintenance, and decommissioning.

This approach allows for transport to be examined as a whole, particularly in the context of disability and overall equity of access. This approach provides an understanding of the multidisciplinary relationships and interdependencies between transport modes, infrastructure, the community, government policy, legislation, regulations etc.

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