How can bank services become more accessible?

What does the European Accessibility Act (EAA) mean for banks and their customers?

These topics were dealt with, from many different perspectives, during a conference organized jointly by AccessibleEU and the Swedish Post and Telecom Authority (PTS) on April 9. The event was recorded and published on Youtube. 

All talks except the ones from Estonia and Finland were in Swedish. There are now English subtitles, so the rest of the European Union can share the insights, find inspiration and maybe learn from others' mistakes:

• Welcoming message – Marielle Sjögren, PTS
• What do consumers need? – Cecilia Backentorn and Maria Wiezell, Swedish Consumers' Association
• What do persons with disabilities need? – Tor Gustafsson, Disability Rights Federation in Sweden and Emelie Mynde, FUB, The Swedish National Association for People with Intellectual Disability
• Introduction to the EAA – Lisa Larsson Falk, PTS
• B2 - the plain language requirement – Anna Hass, Expressiva AB
• EAA and hardware devices – Henrik Carlborg and Hiba Zeydi, PTS
• The role of the national EAA monitoring agency – Marcus Jonsson, PTS
• Three banks’ experiences with accessibility – Emelie Gustavsson & Nicklas Karlsson, Swedbank, Anna Stålberg, Handelsbanken, Santino Mariano, Länsförsäkringar
• EAA challenges for banks – Jessie Cargill-Ek, the Swedish Bankers' Association
• Accessible banking in Finland – Heli Jeskanen, OP Financial Group 
• Accessible banking in Estonia – Jakob Rosin,  AccessibleEU Estonia
• What is AccessibleEU? – Pär Lannerö, AccessibleEU Sweden
• Questions from the audience – Lena Ceesay (moderator), PTS