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Autismo, in viaggio attraverso l’aeroporto – Autism, travelling through the airport - Italy

Country
  • Italy
Scope of application
  • Transport
Type of organisation
  • Public administration
Organisation responsible
  • ENAC Ente Nazionale per l'Aviazione Civile in coordination with airport management companies

The ENAC project ‘Autism - Travelling through the airport’, designed to facilitate air travel for people with autism was established on 23 November 2015 and now includes 19 airports in Italy.

The project is designed to make air travel an accessible, enjoyable, and stress-free experience for individuals on the autism spectrum and their families. Through a series of specific tools and tailored services, the programme helps passengers familiarise themselves with the airport environment and navigate the travel process with ease.

The programme offers:

  • Preparatory materials: Visual guides, images, and videos of airport spaces available online to help travellers understand what to expect and reduce anxiety about unfamiliar situations.
  • Personalised pathways: Routes designed to minimize discomfort during busy times, such as check-in and security checks.
  • Dedicated assistance: Trained staff available to address the specific needs of autistic individuals, offering both practical and emotional support throughout the journey.
  • Quiet zones: Protected and silent areas where passengers can relax before boarding.
  • Access to airport services: Reassurance about the opportunity to visit bars, restaurants, and shops, making time at the airport a pleasant experience.

Elements such as the noise of take-offs or bright signage are explained in advance, helping travellers perceive them as part of the flying experience.

Already active in a growing number of Italian airports, this initiative is an example of how public facilities can become increasingly inclusive, allowing every traveller to embark on their journey with confidence and peace of mind.

More about ENAC project “Autismo, in viaggio attraverso l’aeroporto”.

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