Skip to main content
AccessibleEU
Implementing regulation

Emergency Services Accessibility for Persons with Disabilities

Details

Publication date
16 April 2021
Authors
Benoit Vivier | Rose Michael | Cristina Lumbreras
Country
European Union
Language
English
Year
2021

Description

Editorial information: European Emergency Number Association (EENA).

Disability affects a high proportion of the population, but many countries still do not provide accessible emergency services. Limited  communications options can leave persons with disabilities in particularly dangerous situations in times of emergency, particularly as many emergency services are only accessible via voice call. The situation is nevertheless changing, as recent European Union (EU) legislation requires equivalent access to emergency services through emergency communications. 

This document explores the main legislation regarding accessible emergency services, including the 2018 European Electronic Communications Code and the 2019 Accessibility Act. It presents the functional requirements of effective solutions, including caller location, reliability, roaming and call-back, among others.

Several solutions are currently in use in different European countries, including total conversation, relay services, SMS, Real-time Text (RTT), smartphone applications and fax. The document explores the pros and cons of these systems and defines a number of recommendations for countries implementing solutions. 

Files

28 NOVEMBER 2023
Emergency Services Accessibility for Persons with Disabilities
English
(46.94 KB - PDF)
Download