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Customer Communications Toolkit for Services to the Public - A Universal Design Approach - Ireland

  • Ireland
Scope of application
  • Communication
Type of organisation
  • Public administration
Organisation responsible
  • Centre for Excellence in Universal Design

The Toolkit  provides guidance to inform the design and procurement of customer communications. It is based on a Universal Design Approach, which aims to create an environment that can be accessed, understood and used to the greatest extent possible by all people, regardless of their age, size, ability or disability.

The Toolkit is for organisations who provide services to the public and can be used for planning communications, training staff, informing suppliers and procuring communication products and services. It provides design guidance on written, spoken and signed and digital communication

More Toolkit on Universal Design Communications for Services to the Public. 

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