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AccessibleEU Sweden - How banks can prepare for the EAA (24-AW-SE-01)

This event is a joint effort between AccessibleEU and the Swedish Post and Telecom Authority (PTS). One of the aims of AccessibleEU is to facilitate implementation of EU regulation on Accessibility in member states. PTS has the same ambition.

This time, focus is on bank services. There are some special requirements in the EAA that are unique to banks. Banks also have some common needs and quite a complex regulatory environment. 

Thanks to the focus on banking, the event will be able to stay very relevant to this specific target audience. While this group is limited in size, its impact on citizens, with or without disabilities, is huge. Almost everybody needs banking services, and any accessibility problems can cause great frustration.

  • Target audience: Persons working in the banking sector who are affected by the EAA.
  • When: Tuesday, April 9, 2024
  • Where: Post- och telestyrelsen, Hälsingegatan 38, SE-113 43 Stockholm, Sweden
  • Format: Hybrid
  • Type of event: Awareness-raising
  • Language: Swedish
  • How to participate: Online connection
  • Accessibility information: Accessible venue. Captioning and sign interpretation in Swedish.
  • More information
  • inclusion | application of EU law | banking | banking policy
  • Tuesday 9 April 2024, 13:00 - 17:00 (CEST)
  • Sweden


  1. 9 Apr 2024, 13:00 - 17:00 (CEST)
    • 13.00 Start

      Introduction, practical information 

      • Marielle Sjögren, PTS

      • Moderator Lena Ceesay, PTS

      • Online moderator Ronnie Widmark, Region Stockholm

    • What to the customers need?

      • Cecilia Backentorn and Maria Wiezell, Swedish Consumers' Association

      • Tor Gustafsson (preliminary name), Disability Rights Federation in Sweden

    • Introduction to the new legal requirements (EAA)

      With a special focus on bank services.

      • Lisa Larsson Falk, PTS

    • Introduction to the plain language requirement
      • Anna Hass, Expressiva AB

    • What does the law say about accessibility of physical devices 

      Such as ATMs and payment terminals.

      • Henrik Carlborg and Hiba Zeydi, PTS

    • Coffee break

    • What is the role of PTS, the regulator?

      • Marcus Jonsson, PTS

    • Experiences from banks' EAA preparations so far

      • Nicklas Karlsson and Emelie Gustavsson, Swedbank 

      • Anna Stålberg, Handelsbanken

      • Santino Mariano, Länsförsäkringar

    • What challenges do we expect?
      • Jessie Cargill-Ek, Swedish Bankers’ Association

    • What's going on in other EU countries? And what is AccessibleEU? 

      • Heli Jeskanen, Accessibility Lead, OP Financial Group, Finland

      • Jakob Rosin, National Expert for Estland, AccessibleEU 

      • Pär Lannerö, National Expert for Sweden, AccessibleEU

    • Discussion and questions

      • Open to questions from the audience

    • 17.00 End

Practical information

Tuesday 9 April 2024, 13:00 - 17:00 (CEST)